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    Sartoria Recognition Program

    Benefits

     
    HARRY ROSEN SARTORIA RECOGNITION PROGRAM

    • Lifetime Maintenance Guarantee

      We offer complimentary maintenance and repair for the lifetime of all tailored clothing garments.
      Learn more >>
    • Ultimate Return Policy

      If one of our garments fails to live up to reasonable expectations, please bring it back. Whether it requires a refund, replacement or even repair, we'll go above and beyond to give you complete satisfaction
    • Shop by Appointment

      For your convenience, a Clothing Advisor can pre-select items, even an entire wardrobe, and have them ready for your consideration
    • Emergency Tailoring Services

      Call us and we'll immediately resolve issues such as missing buttons, replacing a shirt, last minute alterations, etc.
    • Alteration Follow-up

      Using your preferred method of communication, we'll notify you the minute the alterations are ready
    • Satisfaction Calls

      After every purchase we'll contact you to offer any additional assistance you may require and to ensure that we've provided outstanding service in every respect
    • Advance Notice of Sales & Events

      To give you greater shopping opportunities, you'll be notified before the general public
    • Harry Magazine

      Our substantial and internationally respected men's style magazine is printed twice a year and available online 24/7
    • Ask Harry

      While our Clothing Advisors provide impressive expertise on all matters sartorial, you can also Ask Harry online and we'll respond promptly
    • Order Items in from Other Stores

      Should a size or colour be unavailable at your usual store, we'll have the item delivered there or directly to your home or office
    • Complimentary Online Shipping

      Enjoy the convenience of online shopping and the advantage of no-charge delivery
    • Complimentary Family Plan

      Provide your son or grandson with all of the same in-store tier benefits and services you enjoy to ensure he looks, and feels, his best.
    • Complimentary Delivery of In-Store Purchases

      We're happy to deliver your purchase directly to your home or office
    • Online Purchase Returns

      If you prefer, you can return online purchases to any store that's convenient
    • Complimentary Closet Cleaning

      Your Clothing Advisor will come to your home to review your wardrobe needs and make insightful recommendations
    • Private Fittings

      We'd be happy to arrange private shopping after hours at the store or anytime you choose at your home or office
    • Private Designer Functions

      Be among the first to receive personal invitations to private in-store events and exclusive social functions
    • Priority Alterations

      As a Platinum or Platinum Elite member, your alterations can be given first priority and assigned to our most accomplished tailors
    • Private Product Services

      Your personal Clothing Advisor will work directly with our merchandise team to meet your specific needs through custom orders from the finest sources in the world

    Member

     
    <$2,000 Annual Spending

    • Lifetime Maintenance Guarantee
    • Ultimate Return Policy
    • Shop by Appointment
    • Emergency Tailoring Services
    • Alterations – Regular Price Items Complimentary
    • Alterations – Sale Items reduced 50% or more and sale shirts Nominal Charge
    • Alteration Follow-up
    • Satisfaction Calls
    • Advance Notice of Sales & Events
    • Harry Magazine Online
    • Ask Harry
    • Order Items in from Other Stores Deposit req'd

    Silver

     
    $2,000-4,999 Annual Spending

    • Lifetime Maintenance Guarantee
    • Ultimate Return Policy
    • Shop by Appointment
    • Emergency Tailoring Services
    • Alterations –  Complimentary
    • Alteration Follow-up
    • Satisfaction Calls
    • Advance Notice of Sales & Events
    • Harry Magazine Optional printed or online version
    • Ask Harry
    • Order Items in from Other Stores Deposit req'd
    • +
    • Complimentary Online Shipping
    • Complimentary Family Plan

    Gold

     
    $5,000-9,999 Annual Spending

    • Lifetime Maintenance Guarantee
    • Ultimate Return Policy
    • Shop by Appointment
    • Emergency Tailoring Services
    • Alterations – Regular Price Items Complimentary
    • Alterations – Sale Items Complimentary
    • Alteration Follow-up
    • Satisfaction Calls
    • Advance Notice of Sales & Events 3 days
    • Harry Magazine Optional printed or online version
    • Ask Harry
    • Order Items in from Other Stores No deposit req'd
    • Complimentary Online Shipping
    • Complimentary Family Plan
    • +
    • Complimentary Delivery of In-Store Purchases
    • Online Purchase Returns Complimentary shipping
    • Complimentary Closet Cleaning

    Platinum

     
    $10,000-24,999 Annual Spending

    • Lifetime Maintenance Guarantee
    • Ultimate Return Policy
    • Shop by Appointment
    • Emergency Tailoring Services
    • Alterations – Regular Price Items Complimentary
    • Alterations – Sale Items Complimentary
    • Alteration Follow-up
    • Satisfaction Calls
    • Advance Notice of Sales & Events 3 days
    • Harry Magazine Optional printed or online version
    • Ask Harry
    • Order Items in from Other Stores No deposit req'd
    • Complimentary Online Shipping
    • Complimentary Family Plan
    • Complimentary Delivery of In-Store Purchases
    • Online Purchase Returns Complimentary shipping
    • Complimentary Closet Cleaning
    • +
    • Private Fittings
    • Private Designer Functions
    • Priority Alterations

    Platinum Elite

     
    $25,000+ Annual Spending

    • Lifetime Maintenance Guarantee
    • Ultimate Return Policy
    • Shop by Appointment
    • Emergency Tailoring Services
    • Alterations – Regular Price Items Complimentary
    • Alterations – Sale Items Complimentary
    • Alteration Follow-up
    • Satisfaction Calls
    • Advance Notice of Sales & Events 3 days
    • Harry Magazine Optional printed or online version
    • Ask Harry
    • Order Items in from Other Stores No deposit req'd
    • Complimentary Online Shipping
    • Complimentary Family Plan
    • Complimentary Delivery of In-Store Purchases
    • Online Purchase Returns Complimentary shipping
    • Complimentary Closet Cleaning
    • Private Fittings
    • Private Designer Functions
    • Priority Alterations
    • +
    • Private Product Services

    Comparison Chart

    Member
    Silver
    Gold
    Platinum
    Platinum Elite

    Benefits
    <$2,000
    $2,000-4,999
    $5,000-9,999
    $10,000-24,999
    $25,000+
    Menu of Services
     
    Lifetime Maintenance Guarantee
     
     
     
     
     
    We offer complimentary maintenance and repair for the lifetime of all our garments  
     
    Ultimate Return Policy
     
     
     
     
     
    Whether it requires a refund, replacement or even repair, we'll go above and beyond to give you complete satisfaction  
     
    Shop by Appointment
     
     
     
     
     
    For your convenience, a Clothing Advisor can pre-select items, even an entire wardrobe, and have them ready for your consideration  
     
    Emergency Tailoring Services
     
     
     
     
     
    Call us and we'll immediately resolve issues such as missing buttons, replacing a shirt, last minute alterations, etc.  
     
    Alterations – Regular Price Items
    Complimentary
    Our onsite tailors provide world-class alteration services free of charge  
     
    Alterations – Sale Items
    Nominal charge
    Complimentary
    Our nominal alteration charge on sale items is waived for Sartoria Silver and higher  
     
    Alteration Follow-up
     
     
     
     
     
    Using your preferred method of communication, we'll notify you the minute the alterations are ready  
     
    Satisfaction Calls
     
     
     
     
     
    After every purchase we'll contact you to offer any additional assistance you may require and to ensure that we've provided outstanding service in every respect  
    Keeping You Informed
     
    Advance Notice of Sales & Events
     
    3 days 3 days 3 days 3 days
    To give you greater shopping opportunities, you'll be notified before the general public  
     
    Harry Magazine
    Online
    Optional printed or online version
    Our substantial and internationally respected men's style magazine is printed twice a year and available online 24/7  
     
    Ask Harry
     
     
     
     
     
    While our Clothing Advisors provide impressive expertise on all matters sartorial, you can also Ask Harry online and we'll respond promptly  
    Distinctive Benefits
     
    Order Items in from Other Stores
    Deposit req'd Deposit req'd
    No deposit req'd
    Should a size or colour be unavailable at your usual store, we'll have the item delivered there or directly to your home or office  
     
    Complimentary Online Shipping
     
     
     
     
     
    Enjoy the convenience of online shopping and the advantage of no-charge delivery  
     
    Complimentary Family Plan
     
     
     
     
     
    Provide your son or grandson with all of the same in-store tier benefits and services you enjoy  
     
    Complimentary Delivery of
    In-store Purchases
       
     
     
     
    We're happy to deliver your purchase directly to your home or office  
     
    Online Purchase Returns
       
    Complimentary Shipping
    If you prefer, you can return online purchases to any store that's convenient  
     
    Complimentary Closet Cleaning
       
     
     
     
    Your Clothing Advisor will come to your home to review your wardrobe needs and make insightful recommendations  
     
    Private Fittings
         
     
     
    We'd be happy to arrange private shopping after hours at the store or anytime you choose at your home or office  
     
    Private Designer Functions
         
     
     
    Be among the first to receive personal invitations to private in-store events and exclusive social functions  
     
    Priority Alterations
         
     
     
    As a Platinum or Platinum Elite member, your alterations can be given first priority and assigned to our most accomplished tailors  
     
    Private Product Services
           
     
    Your personal Clothing Advisor will work directly with our merchandise team to meet your specific needs through custom orders from the finest sources in the world  
               

    *We charge for alterations on sale merchandise reduced by 50% or more, and on sale shirts.

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